Last updated: 31 August 2026
Everything we sell is made by hand, one piece at a time. Please read this policy before you order so you know exactly where you stand.
The short version
- 30 days from delivery to request a return.
- Items must come back unused and in their original packaging, with photos.
- Custom and personalized pieces are final sale, unless faulty.
- You arrange and pay for return shipping and insurance — and if your refund is approved, we pay that shipping cost back to you.
- No restocking fees, ever.
Your return window
You have 30 days from the day your order is delivered to request a return. Email us within that window and tell us what you would like to return and why. We will reply with a return address and confirm whether your return is approved. Please do not send anything back before you hear from us — we cannot process returns that arrive unannounced.
Condition we need items in
To be accepted, an item must be:
- Unused and in the same condition you received it
- In its original packaging
When you request your return, please send us photographs of the item exactly as you received it. This protects both of us — it shows the condition the piece was in when it reached you, before it goes back in the post.
Custom and personalized pieces
Anything made to your specification — personalized names, custom colors, bespoke gift baskets, made-to-order work — is final sale and cannot be returned for a change of mind. Once a piece has been made for you specifically, we have no way to resell it.
The one exception is a custom piece that is genuinely damaged or faulty, which is covered in the next section.
Damaged or faulty items
If something is wrong with your item, contact us within 7 days of delivery and include photographs of the item and of the packaging it arrived in.
Where the fault is ours — a workmanship problem, or a piece that left us in poor condition — we will give you a full refund or a replacement, whichever you prefer.
Damage that happens in the mail is different. Once a parcel leaves our hands it is in the care of the postal service, and we are not responsible for damage caused during mailing, shipping or delivery. If your parcel is damaged in transit, we will help you with photographs and paperwork so you can claim against the carrier, but any return shipping and insurance in that situation is at your own cost.
This is exactly why we recommend adding shipping insurance — it is the protection that covers this situation.
Return shipping and insurance
Return postage is arranged and paid for by you, and we ask that you insure the parcel. We are not responsible for returns that are lost or damaged on their way back to us, so please use a tracked, insured service and pack the item as carefully as it arrived. Glass and decorative pieces do not survive loose packaging.
Here is the part worth knowing: if your return is approved and the item reaches us safely, we refund you both the price of the item and what you paid to ship it back. You front the cost, and you get it back.
How and when refunds are paid
Once your return arrives, we will inspect it and email you to confirm. Approved refunds are issued to your original payment method within 10 business days of us receiving the item. Your bank or card issuer may take a few days longer to show the money in your account, which is outside our control.
We do not charge restocking fees.
Handmade variation is not a defect
Every piece we make is individual. Colors, placement of florals and embellishments, and finish will differ from piece to piece, and from the photographs on our website. Screens also show color differently from one device to the next.
These variations are the nature of handmade work, not a fault, and they are not grounds for a damaged-or-faulty claim. If an exact match to a photograph matters for your order, message us before you buy and we will tell you honestly what to expect.
Cancelling an order
If you need to cancel, email us as soon as possible. If we have not yet shipped — and, for made-to-order work, not yet started your piece — we will cancel and refund you in full.
Contact us
Email [email protected] or call 352-220-3481. We are a small shop, so please allow a couple of days for a reply — we read every message.
